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Published 2 months ago

DoorDash now using AI to monitor chats between customers and drivers

Summary by Ground News

DoorDash has unveiled a new artificial intelligence tool that monitors messages between customers and delivery drivers. SafeChat+ leverages the power of AI to detect and prevent verbal harassment or abuse. DoorDash claims 99.99% of deliveries on its platform are completed without any safety-related incidents.

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DoorDash now using AI to monitor chats between customers and drivers

The food delivery company unveiled SafeChat+, a new artificial intelligence tool that aims to combat abuse and harassment on the app.

2 months ago·Atlanta, United States

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