DOT's new rule ensures airlines provide automatic, quick refunds to passengers

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DOT's new rule ensures airlines provide automatic, quick refunds to passengers

To enhance consumer rights in air travel, the US Department of Transportation (DOT) issued a rule mandating airlines to quickly issue automatic cash refunds to passengers when owed. This development is poised to streamline the refund process for passengers when "airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased."