Garanti BBVA launches chatbot to streamline customer interactions

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Garanti BBVA launches chatbot to streamline customer interactions

Garanti BBVA is launching the GIA chatbot, designed to enhance customer experience and simplify support services. The GIA virtual assistant is available on all devices (smartphone, tablet, or desktop) and can respond to customer inquiries in two languages, Romanian and English, providing answers to frequently asked questions and assistance for complex needs. “We are committed to continuously adapting to the needs and expectations of our customer…